Terms of Use — Eastern Whale Bridge

Last updated: October 1, 2026

These Terms of Use ("Terms") govern your access to and use of the Eastern Whale Bridge portals, including the sales portal and the customer order portal hosted at easternwhale.com and its subdomains (together, the "Portal"). The Portal is operated by Eastern Whale LLC, a Texas limited liability company ("Eastern Whale," "we," "us," or "our").

By creating an account, logging in, or placing an order through the Portal, you agree to these Terms on behalf of yourself and the business you represent. If you do not agree, do not use the Portal.

1. Who the Portal is for

The Portal is a business-to-business platform for brokers, sales representatives, specialty food brands, distributors, and retailers working with Eastern Whale. It is not intended for consumers or for anyone under 18 years of age.

2. Accounts

• Accounts are issued or approved by Eastern Whale. You must provide accurate business and contact information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at lam@easternwhale.com if you suspect unauthorized access.
• We may suspend or close an account at any time if we believe it is being misused or these Terms are being violated.

3. Orders, pricing, and payment

• Orders submitted through the Portal are requests to purchase and are not binding until accepted by Eastern Whale or the applicable supplier.
• Prices, product availability, minimum order quantities, and delivery estimates shown in the Portal may change and may contain errors. We may correct errors and cancel or adjust affected orders, and we will notify you if we do.
• Payment terms are those stated on your invoice or in your separate written agreement with Eastern Whale. Invoices may be issued and processed through QuickBooks Online, a service of Intuit Inc.
• If you have a separate written agreement with Eastern Whale (such as a broker, distribution, or supply agreement), that agreement controls where it conflicts with these Terms.

4. Third-party services

The Portal relies on third-party services, including Intuit QuickBooks Online for accounting and invoicing, Amazon Web Services for file storage, and DigitalOcean for hosting. Your use of features connected to those services may also be subject to their terms. We are not responsible for the availability or performance of third-party services.

5. Your content

You may upload documents, images, product information, and other materials ("Your Content"). You keep ownership of Your Content. You grant Eastern Whale a non-exclusive, royalty-free license to store, use, copy, and share Your Content only as needed to operate the Portal, process orders, and provide our services. You confirm that you have the rights to upload Your Content and that it does not violate any law or third-party right.

6. Acceptable use

You agree not to:

• access accounts, data, or areas of the Portal you are not authorized to use;
• interfere with, probe, or disrupt the Portal or its security features;
• use automated tools to scrape or extract data from the Portal without our written permission;
• upload malicious code or unlawful, infringing, or misleading material;
• resell or share Portal access with anyone outside your business.

7. Intellectual property

The Portal, including its software, design, text, and branding, is owned by Eastern Whale or its licensors. Product names, images, and trademarks of brands listed in the Portal belong to their respective owners. Nothing in these Terms transfers any ownership rights to you.

8. Confidentiality

Pricing, terms, customer lists, and other non-public business information you see in the Portal are confidential. You may use them only for your business dealings with Eastern Whale and may not disclose them to others.

9. Disclaimers

The Portal is provided "as is" and "as available." To the fullest extent permitted by law, Eastern Whale disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Portal will be uninterrupted or error-free. Product warranties, if any, are provided by the product's manufacturer or supplier.

10. Limitation of liability

To the fullest extent permitted by law, Eastern Whale will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Portal. Our total liability for any claim relating to the Portal will not exceed the greater of (a) the amounts you paid to Eastern Whale for the order giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

11. Indemnification

You agree to defend and indemnify Eastern Whale and its members, employees, and agents against claims, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Portal, Your Content, or your violation of these Terms.

12. Termination

You may stop using the Portal at any time. We may suspend or terminate your access at any time. Sections 5, 7, 8, 9, 10, 11, and 13 survive termination. Outstanding orders and invoices remain payable.

13. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Harris County, Texas, and you consent to their jurisdiction.

14. Changes

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date. Continued use of the Portal after changes take effect means you accept the updated Terms.

15. Contact

Eastern Whale LLC
Email: lam@easternwhale.com